19-year-old college student accidentally asks for a maintenance loan of £ 3 instead of £ 3,000 – then gets it in three installments of £ 1

  • Shadna Ismail thought she asked for a £ 3,000 loan from Student Finance
  • Instead, it appeared that she asked for £ 3 in three installments of 99p and £ 1.02
  • Error corrected after contacting Student Finance England about an error










A college student accidentally requested a maintenance loan of £ 3 instead of £ 3,000 – which she would be paid in three installments of £ 1.

Shadna Ismail, 19, believed she applied for the loan from Student Finance England, but instead found out she would be forgiven three installments of 99p, 99p and £ 1.02.

The sophomore biomedical science student at Roehampton University in southwest London said: “At first I was panicking thinking I should spend the year on £ 3.

“I had checked at the bank and it didn’t seem like any money had come in so I checked my student finance account and he said I only asked for £ 3.

“I sent a screenshot to my friend and asked her if it really said £ 3 and not £ 3,000 and she thought it was hilarious.

Pictured: Shadna Ismail

Shadna Ismail (pictured) believed she applied for the loan from Student Finance England, but instead found out she would receive three installments of 99p, 99p and £ 1.02

“We laughed, but we were also in shock at how I could have made this mistake.

“It’s not something I would normally do because I’m usually not that dumb, but my friends thought it was a typical Shads thing to do.”

Ms Ismail had requested the lowest amount available as she lives at her home in Hayes, West London, about 12 miles from campus.

Fortunately, after contacting Student Finance England, the embarrassing error was rectified and she received the full £ 3,000.

“My family and I just panicked wondering how I could survive, but once I contacted them they said they would fix the problem, which is a relief,” she said.

Ms Ismail shared her mistake on Twitter and the post racked up over 5,000 retweets and nearly 70,000 likes.

She said: “I didn’t expect it to get so viral.

Ms Ismail had requested the lowest amount available as she lives at her home in Hayes, West London, about 12 miles from campus

Ms Ismail had requested the lowest amount available as she lives at her home in Hayes, West London, about 12 miles from campus

“I only posted it for my friends and family, but everyone seems to think it’s hilarious.”

A spokesperson for the Student Loans Company said, “We appreciate that there are a lot of things students have to think about when they go back to study right now and of course it’s easy for them to make a mistake.

“We process nearly two million applications per year, many of which are processed automatically and the Student Loans Company can only grant funding on the basis of the information provided by the applicant.

“If we are made aware of a student’s error, we try to resolve it quickly for them. We encourage all students to carefully complete their applications, read their letters of eligibility carefully, and contact us if there is anything that does not appear to be correct. ‘


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